HomeConnectCity Manager's OfficeCommunity Satisfaction Surveys2014 Community Satisfaction Survey

In a survey conducted by one of the nation’s leading community-based market research firms, results showed that resident satisfaction in the City of Manassas is significantly above national and regional benchmarks in a number of service areas. Overall, three categories stood out: the overall quality of resident services provided; the overall quality of water and sewer utilities; and the effectiveness of communication with the public.

Categories where the City of Manassas scored significantly higher than the national and regional benchmarks include: the maintenance of streets, sidewalks and infrastructure; how safe residents feel in their neighborhood at night, in commercial/business areas of the City and in City parks; maintenance of neighborhood streets and cleanliness of City streets; access to information about City services; opportunities to participate in local government; and satisfaction with residential garbage collection and residential curbside recycling.

ETC 2014 Survey Presentation:

• Original Presentation to City Council

View the survey results below.

• Executive Summary
• Charts and Graphs
• Benchmarks
• Performance Ranges
• Importance - Satisfaction Matrices
• Tabular Data

• GIS Maps
  • Satisfaction with City Services
  • Perception of the Community
  • Public Safety
  • Perception of Safety
  • Transportation and Mobility
  • Community Appearance
  • Planning and Economic Development
  • Culture and Recreation
  • Utilities
  • Health and Human Services
  • Public Communication and Outreach
  • Customer Service
  • Overall Opinion of the City