Child Abuse/Neglect Hotline

IF YOU ARE BEING ABUSED BY SOMEONE IN YOUR FAMILY OR BY A PARTNER, CALL 911.
SI ALGUIEN EN SU FAMILIA O SI SU PAREJA LE MALTRATA, LLAME AL 911.
 
Report Child Abuse/Neglect to Child Protective Services (CPS)
Cómo informar a los Servicios de Protección al Menor (CPS, por sus siglas en inglés) del maltrato/la negligencia de un menor: 
Para traducir esta página al español, hazle clic en el símbolo verde con la letra "A" en el lado derecho de la página y elija "Spanish" de la lista de idiomas.

The Virginia Department of Social Services operates a CPS Hotline 24/7 to support local departments of social services by receiving reports of child abuse and neglect and referring them to the appropriate local department of social services. The CPS Hotline is staffed by trained Protective Services Hotline Specialists.

Anyone can report suspected child abuse or neglect to a local department of social services or to the CPS Hotline. Callers will be asked to provide as much information as possible about the child, the alleged abuser and the incident. You are not required to give your name when you make the report, but if you do identify yourself, the local department of social services will be able to contact you for further information if needed and will be able to inform you of actions that were taken.

Each report is evaluated by the local department of social services to determine if the report information meets the legal definition of child abuse or neglect and whether CPS has the authority and responsibility to conduct a family assessment or an investigation to determine the child's immediate safety needs and to determine if the family needs services.

image of asquare resembling a bullet Criteria for Child Abuse
  • Alleged victim is under the age of 18 at the time of the report
  • Alleged abuser is in a caretaking role
  • Alleged abuse or neglect meets the definition of abuse or neglect as defined by the CPS laws, regulations and policy
  • The Virginia Department of Social Services local agency has jurisdiction to respond to the report
image of asquare resembling a bullet Hotline Numbers
  • In Virginia: (800) 552-7096
    • Para obtener ayuda en español, después de escuchar toda la grabación, el sistema automáticamente le pondrá a usted en espera para hablar con una persona en vivo. Simplemente avísele a esa persona de que habla usted español y conseguirán servicios de interpretación para comunicarse con usted en español.
  • Out-of-state: (804) 786-8536
CPS Hotline staff may provide general information and educational materials about child abuse or neglect to callers from the general public, child care providers, school educators and medical professionals on recognizing and reporting suspected child abuse or neglect.

CPS Hotline staff is also trained to provide crisis counseling and intervention if needed, and can provide information and referral assistance to callers to locate prevention and/or treatment programs in their area.

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