2016 Citizen Satisfaction Survey
This is the second City of Manassas Citizen Satisfaction Survey conducted by one of the nation's leading community-based market research firms. Results showed that citizen satisfaction in the City of Manassas overall is rated 18 percent above the U.S. average in the quality of services provided by the City and rated above the U.S. average in 37 of the 55 areas that were compared.View the survey results below:
- Executive Summary
- Charts and Graphs
- Benchmarks
- Performance Ranges
- Importance - Satisfaction Matrices
- Tabular Data - Information about respondents
- Satisfaction with City Services
- Perception of the Community
- Public Safety
- Perception of Safety
- Transportation and Mobility
- Community Appearance
- Planning and Economic Development
- Culture and Recreation
- Utilities
- Health and Human Services
- Communications and Outreach
- Overall Opinion of the City
- Tabular Data
- Survey Instrument
- Original Presentation to City Council
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